A clear path to your refund
Returns & refunds
Check eligibility, request return authorization, and follow your refund.
Which NEOtrition products are eligible for return?
Eligible returns must be unopened, unused, sealed, and in their original packaging. Return within six business days and request authorization before sending anything.
How soon do I need to return my NEOtrition order?
The return window is six business days from the tracked delivery date. Start promptly and follow the return authorization instructions.
How do I request return authorization from NEOtrition?
Email [email protected] with your order number and reason for return. Wait for authorization and the return address before sending the product.
Can I return a NEOtrition product after opening it or trying it?
Opened or used supplements are not eligible for standard returns. Contact us separately about a product that arrived damaged or defective.
Can I return a NEOtrition product bought on sale, clearance, or final sale?
Products marked sale, clearance, or final sale at checkout are excluded from standard returns.
Who pays for return shipping to NEOtrition?
You normally pay return postage. NEOtrition covers it for damaged or defective products and when we made an error.
Where should I send my NEOtrition return, and what should I include?
Send the parcel only to the address provided with your return authorization. Include the original packing slip or order number and use tracked shipping.
Can I exchange my NEOtrition product for a different formula?
Contact us before sending an item back for a different formula. We can confirm the return instructions and the next step for your order.
How quickly must I report a damaged, defective, or unsealed NEOtrition product, and what information is needed?
Report damage or defects within 48 hours of delivery. Keep the product and packaging, email photographs, and wait for return instructions.
Will NEOtrition refund my original shipping charges?
Original shipping is generally non-refundable. Exceptions apply if we sent the wrong item or your product arrived damaged.
How long does NEOtrition take to inspect a return and issue a refund?
Return inspection usually takes 3–5 business days after receipt. After a refund is issued, allow 5–10 business days for bank or card processing.
Where will my NEOtrition refund be sent, and what if it has not appeared?
Approved refunds go to the original payment method. Check the issue date, then allow 5–10 business days for your payment provider to post the credit.
CONTACT OUR TEAM
Still have a question?
Our team can help with your product or order. Send us your question and include your order number if you have one.