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Return & Refund Policy

Policy overview

A clear, practical returns process.

We want you to be happy with your purchase. At the same time, we run a real business and maintain policies that are fair and sustainable. Here is how returns work.

Last updated November 8, 2026
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6-business-day window Returns must be made within 6 business days of the tracked delivery date.
Unopened and sealed Products must be unused and in their complete original packaging.
Authorization required Contact us and wait for approval before sending anything back.
Eligibility

What can be returned

To be eligible for a return, all of the following conditions must be met:

  • The product is unopened and unused, in its original sealed packaging and original condition.
  • The product is returned within 6 business days of the delivery date shown in the tracking information.
  • The original packing slip or order number is included.
Not eligible: Products that have been opened, used, damaged by the customer, or are missing any part of the original packaging. This includes supplements with a broken seal.
Return process

How to start a return

  1. Contact our teamEmail [email protected] with your order number and the reason for your return.
  2. Wait for authorizationWe will confirm your request and provide return authorization. Please do not ship anything back before receiving it.
  3. Send it with trackingShip the item to the address we provide using a trackable method. You are responsible for return shipping unless the product arrived damaged or we made an error.

Keep your tracking number until your refund has been processed.

Money back

Refunds

Once we receive and inspect the returned item, we will issue a refund to the original payment method.

3–5 business days Typical inspection time after your return arrives.
5–10 business days Typical bank or card processing time after we issue the refund.

Original shipping charges are non-refundable, except when we shipped the wrong item or the product arrived damaged.

Special cases

Exceptions

  • Damaged or defective productsFor the reporting deadline and steps to follow, see Lost or damaged packages in our shipping policy. Include photos when contacting us. We will arrange a replacement or refund and cover return shipping in these cases.
  • Sale, clearance, or final-sale itemsItems identified this way at checkout are not eligible for return.
  • Returns outside this policyWe reserve the right to refuse any return that does not meet the conditions above.
Why unopened matters

Important notes

NEOtrition products are health and nutrition items. Once a product’s seal has been broken, we cannot safely resell it. For this reason, returned products must be unopened and in their original condition.

This policy is designed to be clear, fair, and sustainable for both our customers and our business.

We are here to help

Questions before ordering—or after delivery?

Reach out and we will be happy to clarify the policy or help you understand the next step.

Email [email protected]
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