Order processing
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM Eastern Time may not be processed until the next business day.
Order received
Your order enters our processing queue.
Packed with care
We prepare and verify your shipment.
Carrier handoff
We email confirmation once the carrier has your package.
Domestic shipping
We ship within the United States using standard ground carriers such as USPS, UPS, or similar services.
International shipping
We can ship to most countries worldwide. International delivery typically takes 7–21 business days after the order ships, depending on the destination and local customs processing. These times are estimates only.
- Countries subject to U.S. sanctions or trade restrictions.
- Countries where reliable cargo service is unavailable or excessively difficult or expensive.
If your country falls into either category, your order will be canceled and refunded.
- You are responsible for all customs duties, taxes, and import fees charged by your country. These are not included in our shipping rates and will not be refunded.
- Delivery can take significantly longer due to customs clearance. We have no control over foreign customs processes.
- Tracking may be limited once the package leaves the United States.
- We are not responsible for packages that are delayed, held, or seized by customs.
Shipping costs
Shipping is calculated at checkout based on your location, package weight, and the method you select. International rates are higher than domestic rates.
Tracking
A tracking number is emailed to you as soon as the order ships. You can follow the package directly on the carrier’s website.
- Please allow up to 24 hours after the shipping notification for tracking information to become active.
- International tracking often becomes limited after the package leaves the United States.
Address accuracy
You are responsible for providing a complete and correct shipping address. We are not able to redirect packages once they have left our facility.
Lost or damaged packages
Tracking says “delivered”
If you have not received the package, contact the carrier first.
Confirmed lost or damaged
Email us with your order number and photos if the package arrived damaged.
Contact us within 7 days of delivery
Email [email protected] with your order number and photos if the package arrived damaged. We will work with the carrier and, when appropriate, issue a replacement or refund.
Claims submitted after this window may not be eligible. International claims can take longer to resolve.
Additional notes
- We do not ship to P.O. Boxes for certain carriers. If your address is a P.O. Box, please select a compatible shipping method at checkout.
- APO/FPO and U.S. territory addresses are accepted when available, but delivery times are longer and tracking may be limited.
- We reserve the right to cancel or delay any order if shipping costs become unusually high, if the destination becomes restricted, or if carrier service is disrupted.
Not sure whether we can ship to your country?
Just reach out. We are happy to check availability and help you understand what to expect.
Email [email protected]Thank you for shopping with NEOtrition.