AT A GLANCE
Opened or used supplements are not eligible for standard returns. Contact us separately about a product that arrived damaged or defective.
No. Opened or used supplements do not qualify for a standard return, including a product you have tried or a bottle with a broken seal.
Eligible standard returns must be unopened, unused, in original sealed packaging, and in their original condition. Items missing original packaging or damaged by the customer are also excluded.
If you are deciding whether to keep an unopened product, check the label and product details before breaking the seal. You can ask us a product question at [email protected].
If the product arrived with a problem
A product that arrives damaged, defective, or with an unexplained compromised seal should be reported as a product issue. Do not use it. Contact us within 48 hours of delivery and email photographs of the product, seal, and packaging, together with your order number.
Keep the product and packaging until we give you instructions. If you experience a suspected reaction after use, stop taking it and seek appropriate medical advice; then contact us with the product and lot details.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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