AT A GLANCE
Report damage or defects within 48 hours of delivery. Keep the product and packaging, email photographs, and wait for return instructions.
The supplied policies conflict: forty-eight hours versus seven days. Report promptly and request confirmation.
Contact [email protected] as soon as you notice damage or a defect. Our Return & Refund Policy asks you to report it within 48 hours of delivery.
Check the product before use
If a bottle is leaking, damaged, or has an unexplained broken or missing seal, do not use the product. Keep the bottle, outer packaging, and packing slip while we review the issue.
Show us what arrived
Email your order number, product name, delivery date, and a short description. Include clear photographs of the product, seal, damage, and shipping packaging. Add the lot number and best-by date when readable.
Follow the resolution instructions
After reviewing the issue, we can arrange a replacement or refund. Return shipping is covered for damaged or defective products. Wait for authorization and shipping instructions before returning the item or buying postage.
If you have already taken the product
Stop using it if you suspect a problem. Seek appropriate medical help for a reaction or urgent symptoms, then send us the product and lot details when you are able.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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