AT A GLANCE
Compare the contents with your order confirmation, then email us with the order number and photographs of what arrived.
If your order contains the wrong product or an item is missing, compare the parcel’s contents with your order confirmation and packing slip. Then email [email protected] promptly.
Include:
- Your order number and the product you expected.
- The name and quantity of what actually arrived.
- Clear photographs of the received products, shipping label, packing slip, and outer packaging.
Keep an unexpected item unopened and retain the packaging while we review the issue. Wait for authorization before sending anything back.
Resolving an incorrect or incomplete order
If we sent the wrong item, our Return & Refund Policy allows a refund of the original shipping charge and covers return shipping when we made an error. Contact us for the resolution and any return instructions for your order.
For a missing item, tell us whether the parcel was damaged or appeared to have been opened. If a product arrived damaged or defective, report it within 48 hours of delivery and include photographs.
Please check with us before placing a replacement order you expect to be reimbursed.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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