From dispatch to delivery
Shipping & delivery
Track your order, check shipping times, and get help with a missing or damaged package.
How long does NEOtrition take to process an order?
Orders usually process in 1–3 business days, Monday–Friday, excluding U.S. federal holidays. Delivery time begins after shipment.
How long will my NEOtrition order take to arrive in the United States?
Standard U.S. ground delivery typically takes 3–7 business days after shipment. Allow 1–3 business days for processing first.
Does NEOtrition offer expedited shipping, and does it change processing time?
Expedited shipping, when offered at checkout, typically takes 2–3 business days after shipment. Processing time is separate.
How are NEOtrition’s shipping charges calculated, and is free shipping available?
Shipping is calculated at checkout using your destination, package weight, and chosen method. We do not currently offer free shipping.
Does NEOtrition ship to my country, and are there product restrictions?
We ship to most countries, subject to service availability and restrictions. Check your destination and the import rules for your chosen products before ordering.
How long does international delivery from NEOtrition usually take?
International delivery typically takes 7–21 business days after shipment. Allow processing time first; customs can add further delays.
Who pays customs duties, taxes, and import fees on a NEOtrition order?
The recipient pays destination customs duties, taxes, and import fees. These charges are separate from shipping and are not refunded by NEOtrition.
Where can I track my NEOtrition order, and why might tracking be slow to update?
Your tracking number is emailed when the order ships. Allow up to 24 hours for tracking to activate, then check the carrier’s website.
What should I do if my NEOtrition tracking says “delivered” but my package is missing?
Contact the carrier first, then report the missing delivery to NEOtrition promptly and within seven days of the delivery scan.
What should I do if my NEOtrition order is delayed or appears to be lost?
Check whether the order is still processing, in transit, or marked delivered. Send us the order and tracking details promptly if it appears lost.
What happens if customs delays, holds, or seizes my NEOtrition order?
Check the customs notice and contact the carrier or customs authority for the required action. Share the notice and tracking details with us if you need help.
What happens if the shipping address on my NEOtrition order is incorrect?
Contact us immediately with the complete corrected address. We cannot redirect packages once they leave our facility.
Can NEOtrition ship to P.O. Boxes, APO/FPO addresses, or U.S. territories?
P.O. Box delivery depends on the carrier. APO/FPO addresses and U.S. territories are served when available, with potentially longer transit times.
What should I do if my NEOtrition order contains the wrong product or is missing an item?
Compare the contents with your order confirmation, then email us with the order number and photographs of what arrived.
CONTACT OUR TEAM
Still have a question?
Our team can help with your product or order. Send us your question and include your order number if you have one.