AT A GLANCE
Contact us immediately with the complete corrected address. We cannot redirect packages once they leave our facility.
Check the shipping address in your order confirmation as soon as you receive it. If it is incorrect or incomplete, email [email protected] immediately with your order number and the complete corrected address.
Include the recipient name, street address, apartment or unit number, city, postal code, and country. Wait for confirmation that the change was made.
If the order has shipped
We cannot redirect a package once it has left our facility. Include the tracking number in your message so we can review its status. You may also ask the carrier what options are available for that shipment.
If the package comes back
When an order is returned because the address was incorrect or incomplete, you are responsible for the original shipping cost and any return fees before reshipment.
Contact us to confirm the corrected address, applicable charges, and reshipment instructions before arranging another delivery. Keep the existing order number and tracking details handy so the returned parcel can be matched to your request.
REFERENCES
References & further reading
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