AT A GLANCE
Contact us immediately with your order number and requested change. We cannot redirect a package once it has left our facility.
Email [email protected] as soon as you need to change or cancel an order. Include the order number, checkout email, and exactly what you would like changed.
For an address correction, send the complete corrected address, including any apartment or unit number and postal code. For a cancellation, clearly say that you want to cancel the order.
We cannot redirect packages once they have left our facility. Orders generally take 1–3 business days to process, but this is not a guaranteed period for making changes.
Check the outcome before reordering
Wait for confirmation that the requested change or cancellation was completed. Sending a message does not update the order automatically.
If you have already received a shipping confirmation, include the tracking number so we can review the shipment’s status. If the order cannot be changed, contact us about the next steps for that order. Eligible products may be returned through our return authorization process.
Before placing a replacement order, check what has happened to the original purchase to avoid an unintended duplicate.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
Did this answer your question?
Your feedback helps us improve this article.