Help with your purchase
Orders, payments & support
Find your confirmation, resolve payment issues, and contact our support team.
How do I contact NEOtrition, and what information should I include?
Email [email protected] or use our support form. Include your order number or exact product name so we can help.
How long should I expect to wait for a response from NEOtrition support?
Response times can vary. Send a complete message and keep follow-ups in the same email thread.
Which payment methods and currencies does NEOtrition accept?
Prices are listed in U.S. dollars (USD). Choose from the payment methods shown at checkout and review the full order total before paying.
What should I do if my NEOtrition payment fails or I see a duplicate charge?
Check for an order confirmation before retrying payment. If you see two charges, ask your payment provider whether they are pending or completed.
Where can I find my NEOtrition order confirmation, order number, or receipt?
Search your checkout email inbox for NEOtrition. If you cannot find your order, contact us with the purchase date and product name.
Can I change or cancel my NEOtrition order before it ships?
Contact us immediately with your order number and requested change. We cannot redirect a package once it has left our facility.
Do I need an account to order from NEOtrition?
Follow the account options shown at checkout. You can browse the Help Center and contact support without an account.
Does NEOtrition offer subscriptions, and how would I manage repeat orders?
Review the purchase option at checkout before paying. Contact support about an existing recurring order before making changes or placing a duplicate.
CONTACT OUR TEAM
Still have a question?
Our team can help with your product or order. Send us your question and include your order number if you have one.