AT A GLANCE
Check for an order confirmation before retrying payment. If you see two charges, ask your payment provider whether they are pending or completed.
If checkout reports a payment failure, check your inbox and spam folder for an order confirmation before trying again. If you find one, contact us to check the order instead of submitting another purchase.
Two entries on your statement may have different statuses. Ask your payment provider whether they are pending authorizations or completed charges, and when a pending entry should clear.
Send us the details
Email [email protected] with:
- The email address used at checkout and any order number.
- The date and approximate time of the payment attempt.
- The amount, currency, and exact error message.
- A screenshot with sensitive payment details hidden, if useful.
Never include your full card number, security code, password, or verification code.
If you received two confirmations
Send us both order numbers and tell us which order you intended to place. Contact us promptly and wait for confirmation of any cancellation or correction before placing another order.
If you do not recognize a transaction, contact your payment provider through its official app, website, or telephone number.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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