AT A GLANCE
Search your checkout email inbox for NEOtrition. If you cannot find your order, contact us with the purchase date and product name.
Look in the inbox for the email address you used at checkout. Search for NEOtrition, then check your spam, junk, and promotions folders around the date you placed the order.
Your shipping confirmation can also help you identify the purchase. We email the tracking number when your order ships. If you have an account and the purchase appears in its order history, you can check the order details there too.
If the confirmation is missing
Email [email protected] from the address you believe you used at checkout. Include your name, approximate purchase date, and the product you ordered. Ask for help locating the order or obtaining a receipt.
If you used a different email address at checkout, mention it in the message. You do not need to send full payment-card details to explain the issue.
Keep your order number for shipping, payment, and return questions. For a product-quality question, the lot number printed on the product is useful as well.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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