AT A GLANCE
Response times can vary. Send a complete message and keep follow-ups in the same email thread.
Reply times vary. Send your question to [email protected] or use the support form.
If your request concerns a return, damaged delivery, or an order you need to change, contact us straightaway. Include the relevant dates and explain what you need in your first message. For damage or defects, contact us within 48 hours of delivery; eligible standard returns must be returned within six business days of the tracked delivery date. Request authorization immediately and follow the return instructions.
Help us understand your request
Include your order number, checkout email, and exact product name. For a delivery issue, add the tracking number and latest carrier status. For damage, email photographs of the product and packaging.
Already contacted us? Check your spam or junk folder, then reply in the same thread with any new information. If you used the form, keep the reference shown after submission and include it in your follow-up.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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