AT A GLANCE
The return window is six business days from the tracked delivery date. Start promptly and follow the return authorization instructions.
Policy clarification required: the six-day milestone is not yet defined.
Our Return & Refund Policy requires eligible products to be returned within six business days of the delivery date shown in tracking. Request authorization immediately, then follow the return instructions.
Start your return
Email [email protected] with your order number, product name, tracked delivery date, and reason for the return. Tell us whether the product is unopened and still in its complete original sealed packaging.
Get authorization before shipping
Wait for approval and the return address before sending the parcel. Ask us to confirm the shipping deadline for your authorized return, especially if the end of the window is close. Sending a request alone does not confirm that a return has been accepted.
Keep proof of your return
Use the instructed address and a trackable shipping method. Keep the authorization, postage receipt, and tracking number until your refund has been processed. Include the packing slip or order number inside the parcel.
If your concern is damage, a defect, or an incorrect item, describe it in your first message so we can follow the appropriate process.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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