AT A GLANCE
Send the parcel only to the address provided with your return authorization. Include the original packing slip or order number and use tracked shipping.
Use only the return address provided with your authorization. Please do not send a product to an address from a shipping label, search result, or previous order without checking that it is the authorized destination for this return.
If you have not received authorization, email [email protected] with your order number and reason for returning the product. Eligible products must be returned within six business days of the tracked delivery date. Request authorization immediately and ask us to confirm the shipping deadline for your return.
When preparing the parcel:
- Keep an eligible product unopened, unused, and in its original sealed packaging.
- Pack it securely to protect it in transit.
- Include the original packing slip or order number, plus any reference in your authorization.
- Use a trackable shipping method.
Save the postage receipt and tracking number until the refund is complete. If the product arrived damaged or defective, follow the specific instructions for that case before paying postage or sending it back.
REFERENCES
References & further reading
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