AT A GLANCE
Email [email protected] with your order number and reason for return. Wait for authorization and the return address before sending the product.
Request return authorization by emailing [email protected] or using the support form. Include your order number and reason for the return.
Add the product name, tracked delivery date, and whether the product is unopened and in its original sealed packaging. Eligible products must be returned within six business days of the tracked delivery date. Request authorization immediately and ask us to confirm the shipping deadline for your return.
Follow your authorization instructions
Wait for approval before shipping. Check the return address, deadline, and any reference we ask you to include. Use a trackable shipping method and place the packing slip or order number inside the package.
For a standard return, you normally pay the return postage. If the product arrived damaged or defective, or we made an error, contact us about the covered return shipping before buying a label.
Keep the return records
Save the authorization email, postage receipt, and tracking number until your refund is processed. These help us match the parcel to your order and check its progress.
If you need to report damage or a defect, email photographs within 48 hours of delivery and wait for the specific instructions for that case.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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