AT A GLANCE
You normally pay return postage. NEOtrition covers it for damaged or defective products and when we made an error.
For a standard eligible return, you pay the return shipping cost.
NEOtrition covers return shipping for products that arrived damaged or defective and for returns caused by our error. Tell us what happened when you request authorization, and include photographs if the product or packaging is damaged.
Contact us before buying postage
Email [email protected] with your order number and reason for the return. Wait for authorization, the correct return address, and instructions about shipping costs before purchasing a label or sending the item.
Use a trackable method and retain the tracking number until your refund has been processed. Pack the product securely with its original packaging and include the packing slip or order number.
Return postage is separate from the charge for delivering the original order. Original shipping is generally non-refundable, with exceptions if we sent the wrong item or the product arrived damaged. Read about original shipping refunds.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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