AT A GLANCE
Original shipping is generally non-refundable. Exceptions apply if we sent the wrong item or your product arrived damaged.
Your original shipping charge is generally non-refundable. NEOtrition’s Return & Refund Policy provides exceptions when we shipped the wrong item or the product arrived damaged.
For a standard eligible return, this means the amount paid to deliver the original order is normally excluded from the refund. Return postage is a separate cost and is normally paid by the customer.
Check the refund breakdown
When discussing your return, ask us to confirm the product refund and any shipping adjustment. If the issue is a defect, describe it and ask how the shipping charges will be handled for your case.
If the amount received differs from the confirmed refund, reply in the same email thread with your order number and the difference so we can check it.
For international orders, destination duties, taxes, and import fees are not refunded by NEOtrition. Those charges are separate from the store’s original shipping charge.
See who pays return postage for the rules on sending an authorized return back to us.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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