AT A GLANCE
Approved refunds go to the original payment method. Check the issue date, then allow 5–10 business days for your payment provider to post the credit.
Approved refunds are sent to the original payment method after we receive and inspect your return. Inspection typically takes 3–5 business days after receipt; bank or card processing usually takes another 5–10 business days after the refund is issued.
Confirm the refund was issued
Check the email thread for the refund confirmation. If you cannot find it, contact [email protected] with your order number and return tracking details. Ask us to confirm the issue date, amount, and any available reference.
Check with your payment provider
If the refund was issued more than ten business days ago, ask your bank or card provider to investigate using those details.
If your card has been replaced or the account changed, ask the provider how it handles refunds to the original transaction. You should not need to share banking passwords or verification codes with us.
Finally, compare the credit with the approved amount. If it differs, reply to the existing support thread with the discrepancy. Original shipping and international import charges have separate refund rules.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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