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Shipping & deliveryARTICLE 078

How are NEOtrition’s shipping charges calculated, and is free shipping available?

Published Updated 1 min read

AT A GLANCE

Shipping is calculated at checkout using your destination, package weight, and chosen method. We do not currently offer free shipping.

Shipping charges are calculated at checkout using your delivery location, package weight, and selected shipping method. NEOtrition does not currently offer free shipping.

Enter your complete address to see the rate for your order before paying. International shipping rates are higher than domestic rates. Changing the cart, destination, or shipping method can change the charge.

If a rate looks unexpected, email [email protected] with the destination country, postal code, and products in your cart. We may delay or cancel an order if shipping costs become unusually high or carrier service conditions change.

Budget for international import charges

Customs duties, taxes, and import fees charged by the destination country are the recipient’s responsibility. They are not included in our shipping rates and are not refunded by NEOtrition.

For a standard return, the original shipping charge is generally non-refundable. The return policy provides exceptions if we sent the wrong item or your product arrived damaged. Read about shipping refunds.

REFERENCES

References & further reading

Find the product information, policies, and guidance linked to this answer.

  1. NEOtrition — Shipping PolicyNEOtrition policy
  2. NEOtrition — Return & Refund PolicyNEOtrition policy

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