AT A GLANCE
The recipient pays destination customs duties, taxes, and import fees. These charges are separate from shipping and are not refunded by NEOtrition.
For international orders, you are responsible for customs duties, taxes, and import fees charged by the destination country. These amounts are not included in NEOtrition’s shipping rates and are not refunded by NEOtrition.
Before ordering, check your destination’s official customs information for the rules and potential charges that apply to supplements. If you need details about the products or shipment, email [email protected] with the items and destination you are considering.
If a carrier or customs authority requests payment while your package is in transit, verify the request through its official website or contact channel. Keep the receipt and any case reference with your order records.
Contact us before refusing charges or abandoning the parcel so we can confirm the options for that shipment. Any return must follow our authorization process.
For delivery estimates and customs delays, see our international shipping guidance.
REFERENCES
References & further reading
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