AT A GLANCE
Check the customs notice and contact the carrier or customs authority for the required action. Share the notice and tracking details with us if you need help.
If customs delays or holds your order, check the carrier’s tracking record and any official customs notice. Contact the carrier or customs authority to find out whether it needs information, documents, or payment from you.
NEOtrition cannot control foreign customs processing and is not responsible for packages delayed, held, or seized by customs. Customs reviews can extend delivery beyond the usual international estimate of 7–21 business days after shipment.
Share the relevant notice
Email [email protected] with your order number, tracking number, destination country, and a copy of the notice or its exact wording. Include any deadline or case reference so we understand the current status.
Verify payment requests through the carrier’s or authority’s official channel. Destination duties, taxes, and import fees are your responsibility and are not refunded by NEOtrition.
Before refusing or abandoning a parcel
Contact us before refusing charges or abandoning the parcel so we can confirm the options for that shipment. Any return must follow our authorization process. For future purchases, check local supplement-import restrictions before ordering.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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