AT A GLANCE
Contact the carrier first, then report the missing delivery to NEOtrition promptly and within seven days of the delivery scan.
If tracking says delivered but you do not have the package, contact the carrier first. Ask it to check the delivery location and any available delivery details.
Also check your usual delivery spot, mailbox, reception desk, household members, or building staff who may have accepted it.
Send us the delivery details
Email [email protected] with your order number, tracking number, the date and time of the delivery scan, and any carrier case reference. Tell us which places you have checked and whether the address on the order is correct.
Report it promptly
Our Shipping Policy asks you to contact us about a lost delivery within seven days of delivery. For a package marked delivered but missing, include the date shown in tracking and report the discrepancy as soon as you notice it.
We will work with the carrier and arrange a replacement or refund when appropriate. Keep your shipping confirmation and the carrier’s responses together. If the package turns up, update the same email thread so we have the latest information.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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