AT A GLANCE
Products marked sale, clearance, or final sale at checkout are excluded from standard returns.
Products identified as sale, clearance, or final sale at checkout are not eligible for standard returns under NEOtrition’s Return & Refund Policy.
Review the purchase conditions before paying and keep your order confirmation. If you are unsure whether a particular product is eligible, email [email protected] before ordering or opening it.
If the item arrived wrong or damaged
Contact us promptly if you received an incorrect, damaged, or defective product. Include the order number, product name, and a clear explanation of what arrived. For damage or defects, email photographs within 48 hours of delivery.
Keep the item and its packaging while we review the issue, and wait for authorization before returning anything. An issue with the supplied product should be described clearly so we can assess the appropriate next step for your order.
For other purchases, standard return eligibility still requires an unopened, unused product in its original sealed packaging and compliance with the return window.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
Did this answer your question?
Your feedback helps us improve this article.