AT A GLANCE
Contact us before sending an item back for a different formula. We can confirm the return instructions and the next step for your order.
If you would like a different formula, email [email protected] before sending your current product back. Include your order number, the product you received, and the formula you would prefer. Ask whether you should arrange a return and place a separate order.
Standard return conditions still apply: the product must be unopened, unused, in its original sealed packaging, and in its original condition. Eligible products must be returned within six business days of the tracked delivery date. Request authorization immediately and ask us to confirm the shipping deadline for your return.
Products identified as sale, clearance, or final sale at checkout are excluded from standard returns. Return postage is normally your responsibility, and the original shipping charge is generally non-refundable.
If we sent the wrong product, tell us that in your first message. This should be reviewed as an order error, with the appropriate return-shipping instructions.
Confirm the return arrangement with us before placing a separate order for your preferred formula.
REFERENCES
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