AT A GLANCE
Send the purchase details, lot number, and packaging photos so your authenticity concern can be checked.
If something about your NEOtrition product does not look right, keep the bottle and contact our team before using it.
Include:
- The product name and lot number.
- Where you bought it, plus the order confirmation or receipt.
- Photos of the front and back labels, cap, seal, and any outer carton.
- A short description of what concerns you.
What to look for
Useful details include an unreadable lot code, an unexpected seller, a label that does not match your order, or a broken seal. Clear photos of the whole package are more helpful than a close-up of the capsule alone.
Do not use a product with an unexplained broken or missing safety seal. Keep the shipping materials as well if the package arrived damaged.
If you bought through another seller, include the seller’s name and listing link. Avoid sharing payment-card details. For an item damaged in transit or a wrong product, use the relevant damaged-product or order-contents guidance alongside your authenticity request.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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