AT A GLANCE
Tell us the product, lot number, and contaminant you are concerned about when requesting testing information.
For information about contaminant checks on a NEOtrition formula, send a product-specific request. Include the product name and, if you have a bottle, its lot number.
Name the concern you would like addressed, such as lead, cadmium, arsenic, mercury, microbes, pesticides, or residual solvents. This helps focus the request on the information you need.
What to ask for
You can request the relevant test report or certificate of analysis and ask:
- Which substances or microbes were included?
- Does the report cover the finished product or an ingredient?
- What results and acceptance limits are shown?
If you need information for a healthcare professional, include their specific question with your request.
Getting help with a result
Send a copy of any report you would like explained. Keep the product name, lot details, result, and units visible in the image. A result described as “not detected” refers to the test’s detection limit; it does not mean an absolute zero amount.
For more on requesting documents, see batch reports and certificates of analysis.
REFERENCES
References & further reading
Find the product information, policies, and guidance linked to this answer.
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