/* --------------------------------------------------------------------------
   NEOtrition Support — a precise, human support signal
   -------------------------------------------------------------------------- */

.neo-support {
  --support-ink: #082f31;
  --support-deep: #041f21;
  --support-teal: #0a8b86;
  --support-aqua: #7ee0d2;
  --support-pale: #eaf7f4;
  overflow: hidden;
  background: var(--neo-white);
}

.neo-support-kicker {
  display: block;
  margin-bottom: 14px;
  color: var(--neo-teal-dark);
  font-size: .68rem;
  font-weight: 840;
  letter-spacing: .11em;
  text-transform: uppercase;
}

/* Hero */
.neo-support-hero {
  position: relative;
  min-height: min(780px, calc(100vh - 150px));
  overflow: hidden;
  color: #d6e9e7;
  background:
    radial-gradient(circle at 84% 18%, rgba(20, 160, 153, .22), transparent 31%),
    radial-gradient(circle at 16% 78%, rgba(8, 123, 120, .13), transparent 29%),
    linear-gradient(135deg, #062a2c 0%, #0b3032 52%, #061f21 100%);
}

.neo-support-hero::after {
  position: absolute;
  right: -8%;
  bottom: -42%;
  width: 680px;
  height: 680px;
  border: 1px solid rgba(126, 224, 210, .12);
  border-radius: 50%;
  content: "";
  box-shadow:
    0 0 0 90px rgba(126, 224, 210, .025),
    0 0 0 180px rgba(126, 224, 210, .018);
}

.neo-support-hero__mesh,
.neo-support-workbench__gridlines {
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(175, 225, 217, .055) 1px, transparent 1px),
    linear-gradient(90deg, rgba(175, 225, 217, .055) 1px, transparent 1px);
  background-size: 54px 54px;
  mask-image: linear-gradient(90deg, #000 0%, rgba(0, 0, 0, .75) 58%, transparent 100%);
  pointer-events: none;
}

.neo-support-hero__grid {
  position: relative;
  z-index: 2;
  display: grid;
  grid-template-columns: minmax(0, 1.06fr) minmax(450px, .94fr);
  min-height: inherit;
  align-items: center;
  gap: clamp(42px, 6vw, 96px);
  padding-block: clamp(78px, 9vw, 128px);
}

.neo-support-hero__content {
  position: relative;
  z-index: 3;
  max-width: 720px;
}

.neo-support-hero__meta {
  display: flex;
  align-items: center;
  gap: 11px;
  margin-bottom: 30px;
  color: #9adbd2;
  font-size: .68rem;
  font-weight: 820;
  letter-spacing: .105em;
  text-transform: uppercase;
}

.neo-support-status {
  display: inline-flex;
  align-items: center;
  gap: 7px;
}

.neo-support-status i,
.neo-support-signal__readout strong i,
.neo-support-chat__status i {
  display: inline-block;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--support-aqua);
  box-shadow: 0 0 0 4px rgba(126, 224, 210, .13);
}

.neo-support-hero h1 {
  max-width: 760px;
  margin: 0 0 28px;
  color: var(--neo-white);
  font-size: clamp(4.15rem, 7.6vw, 7.45rem);
  font-weight: 690;
  letter-spacing: -.065em;
  line-height: .83;
}

.neo-support-hero h1 em {
  color: #88ddd1;
  font-family: inherit;
  font-style: normal;
  font-weight: 500;
}

.neo-support-hero__lede {
  max-width: 630px;
  margin: 0 0 9px;
  color: #effaf8;
  font-family: var(--neo-font-display);
  font-size: clamp(1.14rem, 1.8vw, 1.42rem);
  font-weight: 620;
  line-height: 1.48;
}

.neo-support-hero__sublede {
  max-width: 610px;
  margin: 0;
  color: #b7d0cd;
  font-size: 1rem;
  line-height: 1.7;
}

.neo-support-hero__actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 18px;
  margin-top: 34px;
}

.neo-support-button--light {
  border-color: #e8faf7;
  color: var(--support-ink);
  background: #e8faf7;
  box-shadow: 0 16px 38px rgba(0, 0, 0, .18);
}

.neo-support-button--light:hover {
  border-color: var(--neo-white);
  color: var(--support-ink);
  background: var(--neo-white);
}

.neo-support-text-link {
  display: inline-flex;
  min-height: 48px;
  align-items: center;
  gap: 10px;
  color: #d9eeeb;
  font-weight: 760;
  text-decoration: none;
}

.neo-support-text-link:hover { color: var(--neo-white); }
.neo-support-text-link span { color: var(--support-aqua); }

.neo-support-hero__proof {
  display: flex;
  flex-wrap: wrap;
  gap: 12px 26px;
  padding: 28px 0 0;
  margin: 34px 0 0;
  border-top: 1px solid rgba(186, 224, 218, .18);
  list-style: none;
}

.neo-support-hero__proof li {
  display: flex;
  align-items: center;
  gap: 8px;
  color: #bfd5d2;
  font-size: .71rem;
  font-weight: 720;
}

.neo-support-hero__proof li span {
  color: #71cfc4;
  font-family: var(--neo-font-display);
  font-size: .62rem;
}

.neo-support-hero__visual {
  position: relative;
  min-height: 600px;
}

.neo-support-signal {
  position: absolute;
  top: 50%;
  left: 50%;
  width: min(620px, 48vw);
  aspect-ratio: 1;
  transform: translate(-50%, -50%);
}

.neo-support-signal::before {
  position: absolute;
  inset: 17%;
  border-radius: 50%;
  background: rgba(22, 161, 155, .2);
  content: "";
  filter: blur(58px);
}

.neo-support-signal > svg {
  position: relative;
  z-index: 2;
  width: 100%;
  filter: drop-shadow(0 30px 60px rgba(0, 0, 0, .27));
}

.neo-support-signal__spin {
  transform-origin: 320px 320px;
  animation: neo-support-orbit 42s linear infinite;
}

.neo-support-signal__spin--reverse { animation-direction: reverse; animation-duration: 55s; }

.neo-support-signal__label {
  position: absolute;
  z-index: 4;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  border: 1px solid rgba(190, 236, 228, .22);
  border-radius: 999px;
  color: #c7dfdc;
  background: rgba(5, 38, 40, .72);
  box-shadow: 0 12px 30px rgba(0, 0, 0, .16);
  font-size: .64rem;
  font-weight: 740;
  letter-spacing: .05em;
  text-transform: uppercase;
  backdrop-filter: blur(14px);
}

.neo-support-signal__label b { color: var(--support-aqua); font-size: .56rem; }
.neo-support-signal__label--a { top: 20%; left: -1%; }
.neo-support-signal__label--b { top: 9%; right: 2%; }
.neo-support-signal__label--c { right: -2%; bottom: 21%; }

.neo-support-signal__readout {
  position: absolute;
  z-index: 4;
  right: 10%;
  bottom: 5%;
  width: 210px;
  padding: 18px 20px;
  border: 1px solid rgba(190, 236, 228, .2);
  border-radius: 16px;
  color: #c9dfdd;
  background: rgba(5, 38, 40, .78);
  box-shadow: 0 18px 48px rgba(0, 0, 0, .22);
  backdrop-filter: blur(16px);
}

.neo-support-signal__readout span,
.neo-support-signal__readout strong { display: block; }
.neo-support-signal__readout span { margin-bottom: 7px; color: #8fb8b5; font-size: .62rem; letter-spacing: .08em; text-transform: uppercase; }
.neo-support-signal__readout strong { display: flex; align-items: center; gap: 9px; color: var(--neo-white); font-size: .84rem; text-transform: uppercase; }

@keyframes neo-support-orbit { to { transform: rotate(360deg); } }

/* Channels */
.neo-support-channels {
  position: relative;
  padding: clamp(84px, 9vw, 128px) 0;
  background: var(--neo-white);
}

.neo-support-section-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(320px, 500px);
  align-items: end;
  gap: 60px;
  margin-bottom: 46px;
}

.neo-support-section-head h2 {
  max-width: 760px;
  margin: 0;
  font-size: clamp(2.45rem, 4.2vw, 4.4rem);
}

.neo-support-section-head > p {
  margin: 0 0 7px;
  color: var(--neo-muted);
  font-size: 1rem;
}

.neo-support-channel-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 13px;
}

.neo-support-channel {
  position: relative;
  display: flex;
  min-width: 0;
  min-height: 280px;
  padding: 24px;
  overflow: hidden;
  border: 1px solid var(--neo-border);
  border-radius: var(--neo-radius);
  color: var(--neo-ink);
  background: var(--neo-cloud);
  flex-direction: column;
  text-decoration: none;
  transition: border-color 180ms ease, box-shadow 180ms ease, transform 180ms ease;
}

.neo-support-channel:nth-child(3) {
  grid-column: span 2;
  color: var(--neo-white);
  background:
    radial-gradient(circle at 100% 0%, rgba(33, 177, 166, .25), transparent 38%),
    var(--neo-ink);
}

.neo-support-channel::after {
  position: absolute;
  right: -68px;
  bottom: -72px;
  width: 180px;
  height: 180px;
  border: 1px solid rgba(8, 123, 120, .15);
  border-radius: 50%;
  content: "";
  box-shadow: 0 0 0 32px rgba(8, 123, 120, .035);
}

.neo-support-channel:nth-child(3)::after { border-color: rgba(126, 224, 210, .17); box-shadow: 0 0 0 32px rgba(126, 224, 210, .025); }

.neo-support-channel:hover,
.neo-support-channel:focus-visible {
  border-color: #7bb8b2;
  box-shadow: var(--neo-shadow-sm);
  color: var(--neo-ink);
  transform: translateY(-4px);
}

.neo-support-channel:nth-child(3):hover,
.neo-support-channel:nth-child(3):focus-visible { color: var(--neo-white); }

.neo-support-channel__index {
  position: absolute;
  top: 25px;
  right: 25px;
  color: var(--neo-muted);
  font-family: var(--neo-font-display);
  font-size: .67rem;
  font-weight: 760;
}

.neo-support-channel:nth-child(3) .neo-support-channel__index { color: #7bcfc4; }

.neo-support-channel__icon {
  display: grid;
  width: 48px;
  height: 48px;
  margin-bottom: auto;
  place-items: center;
  border-radius: 15px;
  color: var(--neo-teal-dark);
  background: var(--neo-mint);
}

.neo-support-channel:nth-child(3) .neo-support-channel__icon { color: #dffaf6; background: rgba(126, 224, 210, .12); }
.neo-support-channel__icon svg { width: 22px; }

.neo-support-channel__label {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 37px 0 8px;
	color: #4e6967;
  font-size: .66rem;
  font-weight: 830;
  letter-spacing: .09em;
  text-transform: uppercase;
}

.neo-support-channel:nth-child(3) .neo-support-channel__label { color: #9ccbc6; }
.neo-support-channel__label i { padding: 3px 7px; border-radius: 999px; color: #a9e7de; background: rgba(126, 224, 210, .1); font-style: normal; font-size: .54rem; }

.neo-support-channel strong {
  position: relative;
  z-index: 2;
  display: block;
  overflow-wrap: anywhere;
  font-family: var(--neo-font-display);
  font-size: clamp(1rem, 1.25vw, 1.18rem);
  line-height: 1.38;
}

.neo-support-channel:nth-child(3) strong { max-width: 400px; color: var(--neo-white); font-size: clamp(1.18rem, 1.65vw, 1.48rem); }

.neo-support-channel__arrow {
  position: absolute;
  z-index: 2;
  right: 24px;
  bottom: 22px;
  color: var(--neo-teal-dark);
  font-size: 1.12rem;
}

.neo-support-channel:nth-child(3) .neo-support-channel__arrow { color: var(--support-aqua); }

/* Chat and form */
.neo-support-workbench {
  position: relative;
  padding: clamp(84px, 9vw, 126px) 0;
  overflow: hidden;
  background: #eef6f4;
}

.neo-support-workbench__gridlines {
  opacity: .6;
  background-image:
    linear-gradient(rgba(8, 123, 120, .07) 1px, transparent 1px),
    linear-gradient(90deg, rgba(8, 123, 120, .07) 1px, transparent 1px);
  mask-image: linear-gradient(180deg, transparent, #000 18%, #000 82%, transparent);
}

.neo-support-workbench__grid {
  position: relative;
  z-index: 2;
  display: grid;
  grid-template-columns: minmax(0, 1.03fr) minmax(0, .97fr);
  align-items: stretch;
  gap: 18px;
}

.neo-support-chat,
.neo-support-form-card {
  min-width: 0;
  min-height: 760px;
  overflow: hidden;
  border-radius: var(--neo-radius-lg);
  box-shadow: 0 28px 70px rgba(11, 48, 50, .1);
}

#online-chat,
#contact-form {
	scroll-margin-top: 150px;
}

.neo-support-chat {
  display: flex;
  color: #d7e8e6;
  background:
    radial-gradient(circle at 90% 5%, rgba(23, 157, 150, .23), transparent 31%),
    var(--support-deep);
  flex-direction: column;
}

.neo-support-chat__header {
  display: flex;
  min-height: 90px;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  padding: 19px 24px;
  border-bottom: 1px solid rgba(180, 222, 216, .15);
}

.neo-support-chat__identity { display: flex; align-items: center; gap: 13px; }
.neo-support-chat__mark { display: grid; width: 45px; height: 45px; place-items: center; border: 1px solid rgba(171, 229, 220, .27); border-radius: 14px; color: #b9f0e8; background: rgba(126, 224, 210, .08); font-family: var(--neo-font-display); font-size: 1.25rem; font-weight: 750; }
.neo-support-chat__identity div { display: flex; flex-direction: column; }
.neo-support-chat__identity div span { color: #89aaa7; font-size: .61rem; font-weight: 810; letter-spacing: .09em; text-transform: uppercase; }
.neo-support-chat__identity div h2 { margin: 0; color: var(--neo-white); font-family: var(--neo-font-display); font-size: 1rem; line-height: 1.35; }

.neo-support-chat__status {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 6px 10px;
  border: 1px solid rgba(178, 224, 217, .18);
  border-radius: 999px;
  color: #a9c3c0;
  background: rgba(255, 255, 255, .035);
  font-size: .61rem;
  font-weight: 800;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.neo-support-chat__status:not(.is-live) i { background: #90a7a5; box-shadow: 0 0 0 4px rgba(144, 167, 165, .1); }
.neo-support-chat__status.is-live i { animation: neo-support-status-pulse 2.2s ease-out infinite; }

.neo-support-chat__locked {
  display: flex;
  flex: 1;
  align-items: flex-start;
  justify-content: center;
  padding: clamp(55px, 7vw, 92px);
  flex-direction: column;
}

.neo-support-chat__locked .neo-support-chat__lock {
  display: grid;
  width: 66px;
  height: 66px;
  margin-bottom: 32px;
  place-items: center;
  border: 1px solid rgba(163, 222, 213, .22);
  border-radius: 21px;
  color: #a8e5dc;
  background: rgba(126, 224, 210, .07);
  box-shadow: 0 20px 50px rgba(0, 0, 0, .15);
}

.neo-support-chat__lock svg { width: 29px; }
.neo-support-chat .neo-support-kicker { color: #85d8cc; }
.neo-support-chat__locked h2 { max-width: 570px; margin-bottom: 20px; color: var(--neo-white); font-size: clamp(2.15rem, 3.3vw, 3.35rem); }
.neo-support-chat__locked p { max-width: 570px; margin-bottom: 28px; color: #b6cecb; font-size: .98rem; }
.neo-support-chat__locked .neo-button { background: #dff8f4; border-color: #dff8f4; color: var(--support-ink); }
.neo-support-chat__locked .neo-button:hover { background: var(--neo-white); border-color: var(--neo-white); color: var(--support-ink); }
.neo-support-chat__locked small { display: block; max-width: 500px; margin-top: 21px; color: #7fa09d; font-size: .7rem; }

.neo-support-chat__conversation { display: grid; min-height: 0; flex: 1; grid-template-rows: minmax(0, 1fr) auto auto auto; }
.neo-support-chat__log { display: flex; min-height: 390px; max-height: 480px; gap: 15px; padding: 26px 24px; overflow-y: auto; flex-direction: column; scrollbar-color: #386462 transparent; }
.neo-chat-message { max-width: 86%; }
.neo-chat-message > span { display: block; margin: 0 0 6px 4px; color: #89aaa7; font-size: .6rem; font-weight: 800; letter-spacing: .07em; text-transform: uppercase; }
.neo-chat-message p { padding: 13px 15px; margin: 0; border: 1px solid rgba(183, 224, 218, .14); border-radius: 17px 17px 17px 5px; color: #d7e9e6; background: rgba(255, 255, 255, .055); font-size: .86rem; line-height: 1.56; white-space: pre-wrap; }
.neo-chat-message--user { align-self: flex-end; }
.neo-chat-message--user > span { text-align: right; }
.neo-chat-message--user p { border-radius: 17px 17px 5px 17px; color: #062d2f; background: #bcebe4; }

.neo-support-chat__suggestions { display: flex; gap: 7px; padding: 0 24px 16px; overflow-x: auto; }
.neo-support-chat__suggestions button { flex: 0 0 auto; min-height: 36px; padding: 7px 11px; border: 1px solid rgba(178, 224, 217, .16); border-radius: 999px; color: #b7cfcc; background: rgba(255, 255, 255, .035); font-size: .66rem; }
.neo-support-chat__suggestions button:hover { border-color: rgba(126, 224, 210, .45); color: var(--neo-white); background: rgba(126, 224, 210, .08); }

.neo-support-chat__form-status { padding: 0 24px 12px; color: #9fc7c2; font-size: .7rem; }
.neo-support-chat__form-status.is-error { color: #ffbbb4; }
.neo-support-chat__form-status a { color: inherit; }

.neo-support-chat__conversation form { padding: 0 24px; }
.neo-support-chat__conversation form > label { display: block; margin-bottom: 8px; color: #acc4c1; font-size: .68rem; font-weight: 760; }
.neo-support-chat__conversation form > div { display: grid; grid-template-columns: minmax(0, 1fr) 52px; gap: 8px; padding: 7px; border: 1px solid rgba(178, 224, 217, .22); border-radius: 19px; background: rgba(255, 255, 255, .055); }
.neo-support-chat__conversation form > div:focus-within { border-color: #7ee0d2; box-shadow: 0 0 0 3px rgba(126, 224, 210, .2); }
.neo-support-chat__conversation textarea { width: 100%; min-height: 54px; max-height: 150px; padding: 10px 12px; resize: vertical; border: 0; color: var(--neo-white); background: transparent; outline: 0; font-size: .83rem; }
.neo-support-chat__conversation textarea::placeholder { color: #799996; opacity: 1; }
.neo-support-chat__conversation button[type="submit"] { display: grid; width: 52px; min-height: 52px; place-items: center; border: 0; border-radius: 14px; color: var(--support-ink); background: #bcebe4; }
.neo-support-chat__conversation button[type="submit"] span { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
.neo-support-chat__conversation button[type="submit"] svg { width: 20px; }
.neo-support-chat__conversation button[type="submit"]:hover { background: var(--neo-white); }
.neo-support-chat__conversation button[type="submit"]:disabled { cursor: wait; opacity: .55; }
.neo-support-chat__notice { padding: 12px 24px 20px; margin: 0; color: #8fb0ad; font-size: .64rem; line-height: 1.45; }
.neo-support-chat__notice a { color: #bcebe4; }

.neo-support-form-card { padding: clamp(34px, 4vw, 52px); border: 1px solid rgba(178, 207, 203, .85); background: rgba(255, 255, 255, .95); }
.neo-support-form-card > header { max-width: 610px; margin-bottom: 34px; }
.neo-support-form-card h2 { margin-bottom: 16px; font-size: clamp(2.15rem, 3.3vw, 3.25rem); }
.neo-support-form-card > header p { margin: 0; color: var(--neo-muted); }

.neo-support-form { display: grid; gap: 21px; }
.neo-support-honeypot { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
.neo-support-form__row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 15px; }
.neo-support-field { display: grid; gap: 7px; }
.neo-support-field label { display: flex; align-items: center; justify-content: space-between; gap: 9px; color: var(--neo-ink-soft); font-size: .71rem; font-weight: 790; }
.neo-support-field label > span { color: var(--neo-teal-dark); }
.neo-support-field label small { color: var(--neo-muted); font-size: .6rem; font-weight: 700; text-transform: uppercase; }
.neo-support-field input,
.neo-support-field select,
.neo-support-field textarea { width: 100%; min-height: 51px; padding: 11px 13px; border: 1px solid #648481; border-radius: 12px; color: var(--neo-ink); background: var(--neo-white); transition: border-color 150ms ease, box-shadow 150ms ease; }
.neo-support-field textarea { min-height: 145px; resize: vertical; }
.neo-support-field input:focus,
.neo-support-field select:focus,
.neo-support-field textarea:focus { border-color: var(--neo-teal); outline: 0; box-shadow: 0 0 0 3px rgba(8, 123, 120, .13); }
.neo-support-field--order { padding: 10px; margin: -10px; border-radius: 16px; background: var(--neo-warm); }
.neo-support-field--order.is-recommended { background: var(--neo-mint); box-shadow: inset 0 0 0 1px #a8d9d1; }
.neo-support-field--order.is-recommended label::after { content: "Recommended"; color: var(--neo-teal-dark); font-size: .57rem; letter-spacing: .07em; text-transform: uppercase; }

.neo-support-form__footer { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding-top: 4px; }
.neo-support-form__footer p { max-width: 270px; margin: 0; color: var(--neo-muted); font-size: .65rem; line-height: 1.45; text-align: right; }
.neo-support-form__status { padding: 13px 15px; border: 1px solid #9dcec6; border-radius: 12px; color: var(--neo-teal-dark); background: var(--neo-mint); font-size: .78rem; font-weight: 700; }
.neo-support-form__status.is-error { border-color: #e1a8a1; color: var(--neo-error); background: #fff1ef; }

/* Order note */
.neo-support-order-note { padding: 44px 0; background: var(--neo-white); }
.neo-support-order-note__panel { display: grid; grid-template-columns: 92px minmax(250px, .75fr) minmax(320px, 1fr) auto; align-items: center; gap: 34px; padding: 33px 38px; border: 1px solid var(--neo-border); border-radius: var(--neo-radius-lg); background: linear-gradient(135deg, #f8fbfa, var(--neo-mint)); }
.neo-support-order-note__number { display: grid; width: 70px; height: 70px; place-items: center; border-radius: 20px; color: var(--neo-teal-dark); background: var(--neo-white); box-shadow: var(--neo-shadow-sm); font-family: var(--neo-font-display); font-size: 2.25rem; font-weight: 700; }
.neo-support-order-note .neo-support-kicker { margin-bottom: 7px; }
.neo-support-order-note h2 { margin: 0; font-size: clamp(1.55rem, 2.6vw, 2.3rem); }
.neo-support-order-note__panel > p { margin: 0; color: var(--neo-body); }
.neo-support-order-note__panel > a { display: inline-flex; min-height: 44px; align-items: center; gap: 8px; color: var(--neo-ink); font-weight: 780; text-decoration: none; white-space: nowrap; }

/* Assurance */
.neo-support-assurance { padding: clamp(86px, 10vw, 142px) 0; background: var(--neo-warm); }
.neo-support-assurance__grid { display: grid; grid-template-columns: 170px minmax(0, 1fr) minmax(280px, .52fr); align-items: center; gap: clamp(38px, 6vw, 80px); }
.neo-support-assurance__mark { position: relative; display: grid; width: 150px; height: 150px; place-items: center; border: 1px solid #bed8d4; border-radius: 50%; color: var(--neo-teal-dark); background: var(--neo-white); box-shadow: 0 20px 55px rgba(11, 48, 50, .08); font-family: var(--neo-font-display); font-size: 3.8rem; font-weight: 720; }
.neo-support-assurance__mark::before,
.neo-support-assurance__mark::after { position: absolute; border: 1px solid #d1e3e0; border-radius: 50%; content: ""; }
.neo-support-assurance__mark::before { inset: 13px; }
.neo-support-assurance__mark::after { inset: 28px; }
.neo-support-assurance__mark span { position: relative; z-index: 2; }
.neo-support-assurance__mark i { position: absolute; right: 8px; bottom: 20px; z-index: 3; width: 18px; height: 18px; border: 4px solid var(--neo-white); border-radius: 50%; background: var(--neo-teal-bright); }
.neo-support-assurance h2 { max-width: 780px; margin-bottom: 19px; font-size: clamp(2.65rem, 4.5vw, 4.8rem); }
.neo-support-assurance__grid > div:nth-child(2) p { max-width: 750px; margin: 0; color: var(--neo-body); font-size: 1.08rem; }
.neo-support-assurance__email { position: relative; display: flex; min-height: 150px; justify-content: center; padding: 26px; border: 1px solid var(--neo-border); border-radius: var(--neo-radius); color: var(--neo-ink); background: var(--neo-white); flex-direction: column; text-decoration: none; transition: border-color 180ms ease, transform 180ms ease, box-shadow 180ms ease; }
.neo-support-assurance__email span { margin-bottom: 7px; color: var(--neo-muted); font-size: .65rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.neo-support-assurance__email strong { overflow-wrap: anywhere; font-size: .88rem; }
.neo-support-assurance__email i { position: absolute; top: 23px; right: 23px; color: var(--neo-teal-dark); font-style: normal; }
.neo-support-assurance__email:hover { border-color: var(--neo-teal); color: var(--neo-ink); box-shadow: var(--neo-shadow-sm); transform: translateY(-3px); }

@keyframes neo-support-status-pulse {
  0% { box-shadow: 0 0 0 0 rgba(126, 224, 210, .42); }
  70%, 100% { box-shadow: 0 0 0 8px rgba(126, 224, 210, 0); }
}

@media (max-width: 1180px) {
  .neo-support-hero__grid { grid-template-columns: minmax(0, 1fr) 420px; }
  .neo-support-signal { width: 540px; }
  .neo-support-channel-grid { grid-template-columns: repeat(4, minmax(0, 1fr)); }
  .neo-support-channel:nth-child(3) { grid-column: span 2; }
  .neo-support-channel:nth-child(4) { grid-column: span 2; min-height: 220px; }
  .neo-support-order-note__panel { grid-template-columns: 82px minmax(0, .75fr) minmax(300px, 1fr); }
  .neo-support-order-note__panel > a { grid-column: 2 / -1; }
  .neo-support-assurance__grid { grid-template-columns: 140px minmax(0, 1fr); }
  .neo-support-assurance__email { grid-column: 2; min-height: 120px; }
  .neo-support-assurance__mark { width: 128px; height: 128px; }
}

@media (max-width: 980px) {
  .neo-support-hero { min-height: auto; }
  .neo-support-hero__grid { grid-template-columns: 1fr; padding-bottom: 40px; }
  .neo-support-hero__content { max-width: 790px; }
  .neo-support-hero__visual { min-height: 540px; }
  .neo-support-signal { width: min(620px, 90vw); }
  .neo-support-section-head { grid-template-columns: 1fr; gap: 22px; }
  .neo-support-section-head > p { max-width: 660px; }
  .neo-support-channel-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .neo-support-channel:nth-child(3) { grid-column: 1 / -1; }
  .neo-support-channel:nth-child(4) { grid-column: auto; min-height: 280px; }
  .neo-support-workbench__grid { grid-template-columns: 1fr; }
  .neo-support-chat,
  .neo-support-form-card { min-height: auto; }
  .neo-support-chat { min-height: 680px; }
  .neo-support-order-note__panel { grid-template-columns: 70px 1fr; }
  .neo-support-order-note__panel > p,
  .neo-support-order-note__panel > a { grid-column: 2; }
}

@media (max-width: 700px) {
  .neo-support-hero__grid { padding-top: 70px; }
  .neo-support-hero h1 { font-size: clamp(3.5rem, 15vw, 5.4rem); }
  .neo-support-hero__visual { min-height: 440px; }
  .neo-support-signal__label { display: none; }
  .neo-support-signal__readout { right: 5%; bottom: 2%; }
  .neo-support-channel-grid { grid-template-columns: 1fr; }
  .neo-support-channel,
  .neo-support-channel:nth-child(3),
  .neo-support-channel:nth-child(4) { grid-column: auto; min-height: 230px; }
  .neo-support-workbench__grid { width: min(calc(100% - 22px), var(--neo-wrap)); }
  .neo-support-chat,
  .neo-support-form-card { border-radius: 22px; }
  .neo-support-chat__locked { padding: 46px 28px 54px; }
  .neo-support-chat__log { max-height: 430px; }
  .neo-support-form-card { padding: 34px 24px; }
  .neo-support-form__row { grid-template-columns: 1fr; gap: 20px; }
  .neo-support-form__footer { align-items: stretch; flex-direction: column; }
  .neo-support-form__footer .neo-button { width: 100%; }
  .neo-support-form__footer p { max-width: none; text-align: left; }
  .neo-support-order-note__panel { grid-template-columns: 1fr; padding: 28px; }
  .neo-support-order-note__number { width: 58px; height: 58px; }
  .neo-support-order-note__panel > p,
  .neo-support-order-note__panel > a { grid-column: auto; }
  .neo-support-assurance__grid { grid-template-columns: 1fr; }
  .neo-support-assurance__mark { width: 110px; height: 110px; font-size: 3.2rem; }
  .neo-support-assurance__email { grid-column: auto; }
}

@media (max-width: 520px) {
  .neo-support-hero__meta { flex-wrap: wrap; }
  .neo-support-hero h1 { font-size: 3.65rem; }
  .neo-support-hero__actions { align-items: stretch; flex-direction: column; }
  .neo-support-hero__actions .neo-button,
  .neo-support-text-link { width: 100%; justify-content: center; }
  .neo-support-hero__proof { align-items: flex-start; flex-direction: column; }
  .neo-support-hero__visual { min-height: 365px; }
  .neo-support-signal { width: 430px; }
  .neo-support-signal__readout { right: 0; width: 175px; padding: 14px; }
  .neo-support-section-head h2 { font-size: 2.45rem; }
  .neo-support-chat__header { align-items: flex-start; flex-direction: column; }
  .neo-support-chat__status { margin-left: 58px; }
  .neo-support-chat { min-height: 650px; }
  .neo-support-chat__log,
  .neo-support-chat__suggestions,
  .neo-support-chat__conversation form,
  .neo-support-chat__notice { padding-inline: 17px; }
  .neo-support-chat__conversation form > div { grid-template-columns: minmax(0, 1fr) 48px; }
  .neo-support-chat__conversation button[type="submit"] { width: 48px; }
  .neo-support-assurance h2 { font-size: 2.65rem; }
}

@media (prefers-reduced-motion: reduce) {
  .neo-support-signal__spin,
  .neo-support-chat__status.is-live i { animation: none; }
  .neo-support-channel,
  .neo-support-assurance__email { transition: none; }
}